Student EmploymentWeb Developer
CIT Contact Center (HelpDesk)
General Description
CIT Web Operations is the team dedicated to developing, maintaining, updating, and managing the internal CIT sites.
Web Developers work alone or in small teams to keep fresh the information resources of the HelpDesk with minimal direct supervision. CIT Web Operations is the team dedicated to developing, maintaining, updating, and managing the internal CIT sites.
Web Developers work alone or in small teams to keep fresh the information resources of the HelpDesk with minimal direct supervision.
Federal Work Study preferred, but not required.
- Knowledge of HTML/XHTML and CSS.
- Knowledge of how FTP works.
- Experience with server side scripting (mainly PHP).
- Familiarity with IE 5.x and 6.x, Mozilla Firefox, and Safari.
- Familiarity with Wordpress (www.wordpress.org) preferred
- Freshman and sophomores preferred.
The Internal Sites:
Web Developers work on maintaining two different types of websites. We have a wiki-based site which allows users to both retrieve and update information easily. This wiki-style site is the helpdesk's main information resource, and it is key that we keep our information up to date.
The other type of website is blog-style. We are currently running WordPress (http://wordpress.org/), which in turn runs on PHP using CSS for styling. Again, this website allows us to easily update information: mainly announcements.
Since the Helpdesk supports issues in both Windows and Mac OS, Web Developers ensure that the pages are viewable in IE 5.x and 6.x, Firefox, and Safari.
The work:
Maintaining these sites requires understanding of the underlying infrastructure, great problem solving and researching skills, and perseverance. Web developers don't always know the solutions right away, but are good at researching the issue and solving the problem in a small amount of time.
Web developing offers a great deal of time flexibility: if hired, after training you will most likely be able to pick your own schedule! Web developers are given the trust of working mainly unsupervised; we have a policy of trust and integrity.
Information technology at Cornell is highly dynamic. HelpDesk staff must have the ability to acquire and maintain a working knowledge of a wide range of applications and systems. Staff members must be continually aware of upgrades and software changes that directly affect members of the Cornell community.
In order to develop and maintain this knowledge, HelpDesk staff is required to attend regular meetings and training activities. HelpDesk staff is paid for meeting and training time.
The starting pay is $9.25/hr. HelpDesk staff are expected to work a minimum of 8 hours per week while classes are in session. Additional hours are available during university breaks and over the summer.
Successful staff members have the opportunity to advance to Senior Consultant and Student Supervisor positions. These positions carry additional responsibilities and offer increased pay rates.